Service Policy

Swift Delivery

Once your order is placed, your order will be processed within 1-3 business days. You will receive your Order Confirmation Email as soon as we've received your order. Please allow about 1 week for your order to remain in the "Processing" stage, after your order has been processed.

30-Day Returns

* IMPORTANT: When you decide to return your items, please contact us via E-mail first, and inform us about your problem.

* You may return any items within 30 days of receiving your item (they must be placed in the mail to be returned). Otherwise, OGRPHY would NOT responsible for any return or refund.

*The items must be undamaged and must have all tags attached. Keep the original packaging undamaged and will not affect reselling of the product.Any items with stains, marks, smears or tears in the tag cannot be returned.

5-year warranty

We commit you 5- years warranty for each OGRPHY battery, only if the battery is being correctly used according to our guidance and instructions. If you need our assistance, pls contact our service team for support. We promise to reply you in 24 hours.

Email：[email protected]
If you need our assistance, pls contact our service team for support. We promise to reply you in 24 hours(Work Days:Mon-Fri,9:00AM—18:00PM)

AFTER-SALE POLICY

Warranty

We commit you five years warranty for each OGRPHY battery, only if the battery is being correctly used according to our guidance and instructions. If you need our assistance, pls contact our service team for support. We promise to reply you in 24 hours.

If the battery cannot be fixed, pls contact our service team for a prepaid return label, and send the defect battery together with the warranty card back to our US local warehouse. A replacement will be delivered to you as soon as the defect one is checked and tested by our technical team.

Shipping Methods

Standard transportation:

Standard express delivery to the local United States usually takes 3 to 10 working days.
*Remote areas such as Hawaii, Puerto Rico, and Alaska are not available for delivery.

OGRPHY is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, OGRPHY is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays.

Payment

US customer
We accept PayPal.

Overseas customer
We accept PayPal.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.

Return Policy

* IMPORTANT: When you decide to return your items, please contact us via E-mail first, and inform us about your problem.

* You may return any items within 30 days of receiving your item (they must be placed in the mail to be returned). Otherwise, OGRPHY would NOT responsible for any return or refund.

1. Customers will responsible for the return shipping fees if it's due to their own reason to return.If we send you the wrong model by mistake, we will take the shipping fees.

2.Please keep the original packaging box and send it back together for returns and exchanges.

3. If the damage is caused by logistics transportation, please take photos and contact us.

4.If the damage is caused by human factors, no warranty claims will be recognized or accepted.

5. No-restocking to be charged to the consumers for the return of the product.

* Defective or Damaged Product?

If you receive a defective or damaged product, please notify us at [email protected] and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without any notification, we will not be able to process the return.

Contact us：[email protected]. Work Days：Mon-Fri,9:00AM—18:00PM