Once your order is placed, your order will be processed within 1-3 business days. You will receive your Order Confirmation Email as soon as we've received your order. Please allow about 1 week for your order to remain in the "Processing" stage, after your order has been processed.

* IMPORTANT: When you decide to return your items, please contact us via E-mail first, and inform us about your problem. * You may return any items within 30 days of receiving your item (they must be placed in the mail to be returned). Otherwise, OGRPHY would NOT responsible for any return or refund. *The items must be undamaged and must have all tags attached. Keep the original packaging undamaged and will not affect reselling of the product.Any items with stains, marks, smears or tears in the tag cannot be returned.

We commit you 5- years warranty for each OGRPHY battery, only if the battery is being correctly used according to our guidance and instructions. If you need our assistance, pls contact our service team for support. We promise to reply you in 24 hours. If the battery cannot be fixed, pls contact our service team for a prepaid return label, and send the defect battery together with the warranty card back to our US local warehouse. A replacement will be delivered to you as soon as the defect one is checked and tested by our technical team.

Email：[email protected] If you need our assistance, pls contact our service team for support. We promise to reply you in 24 hours.（Working Days:Mon-Fri,9:00AM—18:00PM）